• Technical Support
• Diagnostics
• Warranty Processing
• Case Management
• Engine Systems
• Power Generation

This role provides technical support for engine and power generation products through multi-channel customer interactions. You will perform first-level diagnostics, resolve customer issues, and manage escalations. The position involves documenting service cases, supporting warranty processes, and collaborating with higher-level technical teams. You will contribute to continuous improvement and knowledge sharing initiatives. Strong diagnostic and customer support skills are required.