Content Strategy Analyst II / Technical Writer
Mastercard
Pune, India
Skills Required
About the Role
This role focuses on creating, delivering, and maintaining high-quality technical documentation for Mastercard products and services. Responsibilities include collaborating with cross-functional teams, authoring content in XML or Markdown, managing review cycles, publishing content across multiple formats (PDF, HTML, Wiki, online help), and ensuring alignment with content standards. The role also emphasizes process improvement, customer-focused documentation, and the responsible use of generative AI to enhance productivity and content strategy.
