• Endpoint Support
• ITIL Processes
• Azure Active Directory
• Incident Management
• SLA Compliance

This role focuses on providing endpoint support services, including incident and service request resolution for end users. The position involves working with endpoint management tools, Azure Active Directory, and email-related support activities. Responsibilities include monitoring tools, preparing operational and compliance reports, and coordinating with stakeholders for issue resolution. The role requires adherence to ITIL processes, SLA management, and contribution to continuous service improvements. Strong troubleshooting, communication, and stakeholder management skills are essential for success.