Capital Market Trade General Manager - BPS

• Capital Markets Operations
• Tax Reclaims
• Workflow Management
• Client Reporting
• SLA Management

This role focuses on managing and executing capital market and tax services operations with strong emphasis on workflow management and process efficiency. Responsibilities include processing tax reclaim applications, validating client instructions, and coordinating with internal teams and external agents to meet quality and timeliness standards. The position requires strong analytical, problem-solving, and reporting skills to manage daily and monthly deliverables. The role also involves client communication, SLA adherence, and continuous improvement to enhance productivity and service quality.