Senior Software Developer
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This Senior Software Developer role specializes in technical support and development for IBM Content Manager OnDemand (CMOD), an enterprise content management and report archival solution. You will provide advanced customer support using problem determination and root cause analysis skills, check in code and deliver product fixes, and configure CMOD environments for support and education. The role involves participating in a global 24x7 follow-the-sun support organization, working with international teams to ensure seamless and timely customer issue resolution. You will develop and maintain troubleshooting guides, knowledge base articles, and technical documentation, and recommend improvements to existing support tools and processes. In-depth expertise in CMOD architecture, resource managers, indexing, retrieval, archival processes, and customer customizations is highly valued.