Service Improvement Lead
Ericsson
Noida, Uttar Pradesh, India
Skills Required
About the Role
The Service Improvement Lead role focuses on driving continuous measurement, analysis, and improvement of customer-facing services across their lifecycle. The position involves owning end-to-end customer experience, defining and executing service improvement plans, reporting performance against KPIs and SLAs, and working closely with service delivery units and customers. The role emphasizes data-driven optimization, automation, and the use of ML and AI to enhance service performance, reliability, and customer satisfaction.
