Customer Success Manager (Salesforce technical exp mandatory)

As a Customer Success Manager on the Signature Success Plan team, you will serve as the primary point of contact for enterprise customers, guiding them to maximize their return on investment with Salesforce. You will leverage deep product, technical, and industry knowledge to help customers achieve their business objectives.

Your responsibilities include developing strong relationships with key stakeholders, assessing customer goals and capabilities, and providing strategic recommendations for ecosystem health and performance optimization. You will cultivate executive-level relationships within customer IT and business leadership to drive innovation aligned with business challenges and growth potential.

You will contribute to comprehensive adoption plans showcasing current and future platform states, apply Salesforce product knowledge to address technical concerns, and ensure resolutions align with customer priorities and roadmaps. Conducting quarterly reviews, identifying trends, and providing tailored release recommendations for stability and feature enhancement are also key duties.

Internally, you will coordinate across Sales, Engineering, Product Management, and Technical Support to lead customer relationships and uncover revenue opportunities. The role requires comfort working in rotational 24x7 shifts, particularly night shifts (5:30/6:30 PM - 2:30/3:30 AM IST). A minimum of 8 years of relevant experience is required, with strong Salesforce platform technical knowledge, excellent communication skills, and the ability to manage multiple customers simultaneously.