Readiness Architect New
As a Readiness Architect on the Cloud Success Readiness team, you will be deeply invested in the Agentforce and Data Cloud customer experience. You will maintain deep understanding of Agentforce and Data Cloud products and their roadmap, engaging with Technology & Product (T&P) and Customer Success Group (CSG) stakeholders to develop product feedback, strategic readiness plans, and customer adoption plays.
You will develop expertise for all new product and feature introductions, large-scale migration efforts, and product retirements. Your role involves documenting best practices and learnings from product interactions such as pilots and pre-launch discovery, then delivering readiness materials at scale to Cloud Success teams including Success Architects, Success Guides, Support Engineers, and Account Success stakeholders.
Collaboration is central to this role — you will work closely with your Readiness Architect team, leveraging product, domain, and business knowledge to create a holistic point of view and strategic approach that supports the overall Agentforce and Data Cloud strategy. You will act as an early adopter to bring architectural guidance, product expertise, innovation, and knowledge capital to stakeholders.
The ideal candidate is comfortable developing key stakeholder relationships across the organization to influence decision making, and practices continuous learning to maintain deep technical, functional, and domain knowledge across all in-market and new products.