Customer Success Manager-Mulesoft

As a Customer Success Manager within the Signature Success team, you will serve as a primary point of contact for Salesforce's largest and highest-profile MuleSoft customers. You will be assigned a small number of accounts and maintain a continual focus on each customer's business goals to improve their overall technical and operational health and maximize the value of their Salesforce investment.

Your responsibilities include developing and maintaining relationships with key customer business and IT partners to understand their top business goals and priorities. You will coordinate the completion of the Signature Success catalog of services, provide timely proactive feature guidance based on customer interests, and act as an advisor for adoption of new MuleSoft releases while identifying potential challenges and risks to their implementation.

You will reinforce the value of technical recommendations for improvement based on architectural guidance and communicate the overall value of Signature Success to ensure continued renewals. During infrastructure service degradations or disruptions, you will provide regular updates and communications to key customer contacts and partner with internal teams for incident coordination.

The role requires building a track record in customer success through excellent communication with stakeholders, comprehensive knowledge of the MuleSoft platform, and the ability to translate business needs into solutions. You will proactively set customers up for success through platform optimization with special care during mission-critical peak events, while working collaboratively across internal and external stakeholders including partners and ISVs.