Delivery Manager-Talent Development Optimization Processes

As a Delivery Manager for Talent Development Optimization Processes within IBM BPO, you will manage finance clients across various industries and handle Finance & Accounts engagements. You will own client contracts across geographies and provide transition support for establishing processes, metrics identification, and reporting.

You will establish and maintain robust tracking mechanisms for key operational indicators to support decision-making. The role demands strong change management capabilities, including challenging, inspiring, and leading teams through transformation initiatives. You will track and drive all process parameters critical to quality for process delivery.

You will assist management with career development activities for team members, team leaders, and managers, including performance management, feedback, and training. Ensuring adequate mentorship and training of team members is essential to meeting process objectives and customer requirements.

The position requires 8-15 years of experience in Talent and Transformations covering areas such as HRO, EDM, Payroll, HR Back Office, Talent Management, and Recruitment. You should have proven experience in creating value propositions, business cases, and industry-specific offerings, along with the ability to design business outcome models and identify new opportunities. Experience in BPO/Shared Services environments with global client exposure is required.