Senior Customer Success Specialist New
As a Senior Customer Success Specialist at Wolters Kluwer, you will serve as the primary point of contact for a portfolio of key clients, ensuring they derive maximum value from the company's products and solutions. You will manage the post-sales customer lifecycle, including onboarding, adoption, engagement, retention, and expansion. The role involves proactively monitoring customer health, identifying risks of churn, and implementing strategies to drive satisfaction and long-term loyalty. You will conduct regular business reviews, gather customer feedback, and collaborate with product and sales teams to advocate for customer needs. Additionally, you will mentor junior team members and contribute to developing best practices for customer success operations.