SME CX Niche ⭐ Featured
Cognizant
Hyderabad, Telangana
Skills Required
About the Role
The SME CX Niche role focuses on enhancing customer experience by providing expert guidance and support across customer service operations. The position involves collaborating with cross-functional teams to design and implement strategies that improve service quality, customer satisfaction, and operational efficiency. You will analyze customer feedback and service data to identify trends, recommend improvements, and ensure best practices are consistently applied. The role also includes contributing to training programs, supporting adoption of new tools and technologies, and driving continuous improvement initiatives while operating in a hybrid model with rotational shifts.