Technical Lead L1
Wipro
Hyderabad, Telangana, India
Skills Required
About the Role
The Technical Lead L1 role is responsible for supporting process delivery by overseeing daily performance of production specialists and resolving technical escalations. The position focuses on ensuring SLA compliance, improving process quality, and providing technical guidance to enhance team performance. It also involves mentoring team members, conducting technical trainings, and identifying recurring issues to prevent future incidents. The role plays a key part in driving operational excellence, customer satisfaction, and continuous capability development within the team.