Knowledge Base Management Jobs
12 open positions

Opportunities at HCLTech & Wipro for IT & Infrastructure, Customer Success roles across India and 14 more locations.

Open Positions
12
New This Week
12
Companies Hiring
2

PRODUCTION SPECIALIST L1

Wipro company logo

Wipro

Pune, IND-27, IND, 411005
Technical Support Customer Service Troubleshooting SLA Management Help Desk +6 more

This role provides effective technical support to operational processes and actively resolves client issues either directly or through timely escalati...

Customer Success Full Time 1-4 years experience

PRODUCTION AGENT L1

Wipro company logo

Wipro

Pune, IND-27, IND, 411005
Technical Support Troubleshooting Customer Service Call Documentation SLA Management +5 more

As a Production Agent L1, you will provide frontline technical support by handling incoming client requests via phone and email. Your key responsibili...

Customer Success Full Time Up to 2 years experience

PRODUCTION SPECIALIST L2

Wipro company logo

Wipro

Kolkata, IND-19, IND, 700091
Technical Support Troubleshooting Customer Service SLA Management Call Logging +6 more

As a Production Specialist L2, you will deliver effective technical support by managing client transactions and resolving issues to meet process SLAs....

Customer Success Full Time 1-4 years experience

PRODUCTION SPECIALIST L2

Wipro company logo

Wipro

Kolkata, IND-19, IND, 700091
Technical Support Troubleshooting Customer Service SLA Management Call Documentation +6 more

As a Production Specialist L2, you will provide technical support to processes and actively resolve client issues directly or via timely escalation to...

Customer Success Full Time 1-4 years experience

PRODUCTION AGENT L1

Wipro company logo

Wipro

Hyderabad, IND-36, IND, 500032
Technical Support Troubleshooting Customer Service Ticket Management SLA Compliance +6 more

As a Production Agent L1 at Wipro, you will provide effective technical support to the process and actively resolve client issues directly or through ...

Customer Success Full Time Up to 2 years experience

Administrator (Support & Operations)

HCLTech company logo

HCLTech

India
Incident Management Root Cause Analysis ITIL Ticketing Systems SLA Management +3 more

As a Support & Operations Administrator, you will independently resolve tickets and provide on-call support while performing root cause analysis to en...

IT & Infrastructure Full Time 1-4 years experience

Analyst (Support & Operations)

HCLTech company logo

HCLTech

India
Remote Desktop Support L1 Support Troubleshooting Hardware Support Software Support +5 more

This role involves providing Level 1 remote desktop support to end users by resolving assigned tickets within agreed SLAs and quality standards. You w...

IT & Infrastructure Full Time Up to 2 years experience

Sr Administrator (Support & Operations)

HCLTech company logo

HCLTech

India
Advanced Troubleshooting Root Cause Analysis Incident Management SLA Management IT Security +5 more

This senior-level support role focuses on providing advanced technical support, troubleshooting, and performing root cause analysis to ensure high cus...

IT & Infrastructure Full Time 3-6 years experience

Sr Administrator (Support & Operations)

HCLTech company logo

HCLTech

India
Advanced Troubleshooting Root Cause Analysis Incident Management SLA Management IT Security +5 more

This senior support administrator role is centered on delivering advanced technical support, in-depth troubleshooting, and root cause analysis to driv...

IT & Infrastructure Full Time 3-6 years experience

Sr Administrator (Support & Operations)

HCLTech company logo

HCLTech

Bangalore, Karnataka, India
Technical Support Troubleshooting Root Cause Analysis Incident Management SLA Management +5 more

This senior administrator role focuses on delivering advanced technical support, troubleshooting, and root cause analysis to maintain high customer sa...

IT & Infrastructure Full Time 4-8 years experience

Sr Administrator (Support & Operations)

HCLTech company logo

HCLTech

Gautam Buddha Nagar, Uttar Pradesh, India
Technical Support Troubleshooting Root Cause Analysis Incident Management SLA Management +5 more

This senior administrator role is centered on providing advanced technical support, performing in-depth troubleshooting, and conducting root cause ana...

IT & Infrastructure Full Time 4-8 years experience

SeniorAdministrator - Veritas NetBackup, Symantec Backup Exec

HCLTech company logo

HCLTech

India
Veritas NetBackup Symantec Backup Exec EMC Data Domain Backup & Recovery Root Cause Analysis +5 more

As a Senior Administrator for Support & Operations, you will deliver advanced technical support leveraging deep expertise in Symantec NetBackup and Sy...

IT & Infrastructure Full Time 5-9 years experience