Escalation Management Jobs
17 open positions

Opportunities at Wipro, HCLTech & Cummins and 2 others for IT & Infrastructure, Customer Success roles across IND and 18 more locations.

Open Positions
17
New This Week
14
Companies Hiring
5

Showing 1 to 12 of 17 jobs

🔔

Get notified instantly

New matches straight to your inbox

SERVICE DESK ANALYST L1

Wipro company logo

Wipro

Pune, IND-27, IND, 411005
Remote Desktop Support Service Desk Operations Ticketing Systems Troubleshooting Customer Service +6 more

This role serves as the first point of contact for B2B users contacting the Wipro Service Desk to troubleshoot and resolve end-user issues. You will b...

IT & Infrastructure Full Time Up to 2 years experience

SERVICE DELIVERY LEAD L2

Wipro company logo

Wipro

Mumbai, IND-27, IND, 400708
Service Delivery Management SLA Management Project Management Stakeholder Management Resource Planning +8 more

As a Service Delivery Lead L2, you will ensure excellent customer service delivery of all technology solutions and products to clients through effecti...

IT & Infrastructure Full Time 8-12 years experience

TECHNICAL LEAD L1

Wipro company logo

Wipro

Bengaluru, IND-29, IND, 560035
Technical Support Troubleshooting SLA Management Team Mentoring Escalation Management +7 more

As a Technical Lead L1, you will support process delivery by overseeing the daily performance of Production Specialists, resolving technical escalatio...

IT & Infrastructure Full Time 4-7 years experience

TECHNICAL LEAD L1

Wipro company logo

Wipro

Bengaluru, IND-29, IND, 560035
Technical Support Troubleshooting SLA Management Team Mentoring Escalation Management +7 more

As a Technical Lead L1, you will support process delivery by overseeing the daily performance of Production Specialists, resolving technical escalatio...

IT & Infrastructure Full Time 4-7 years experience

TECHNICAL LEAD L1

Wipro company logo

Wipro

Hyderabad, IND-36, IND, 500032
Technical Support Troubleshooting SLA Management Process Improvement Team Mentoring +5 more

As a Technical Lead L1, you will support process delivery by overseeing daily performance of Production Specialists and resolving technical escalation...

IT & Infrastructure Full Time 5-8 years experience

Service Desk Lead L1

Wipro company logo

Wipro

Pune, IND-27, IND, 411005
Service Desk Management ITIL Incident Management Ticket Management SLA Management +8 more

As a Service Desk Lead, you will support service desk agents in delivering prompt and high-quality customer service. You will advise and collaborate w...

IT & Infrastructure Full Time 7-12 years experience

PRODUCTION SPECIALIST L1

Wipro company logo

Wipro

Pune, IND-27, IND, 411005
Technical Support Customer Service Troubleshooting SLA Management Help Desk +6 more

This role provides effective technical support to operational processes and actively resolves client issues either directly or through timely escalati...

Customer Success Full Time 1-4 years experience

PRODUCTION AGENT L1

Wipro company logo

Wipro

Pune, IND-27, IND, 411005
Technical Support Troubleshooting Customer Service Call Documentation SLA Management +5 more

As a Production Agent L1, you will provide frontline technical support by handling incoming client requests via phone and email. Your key responsibili...

Customer Success Full Time Up to 2 years experience

PRODUCTION SPECIALIST L2

Wipro company logo

Wipro

Kolkata, IND-19, IND, 700091
Technical Support Troubleshooting Customer Service SLA Management Call Logging +6 more

As a Production Specialist L2, you will deliver effective technical support by managing client transactions and resolving issues to meet process SLAs....

Customer Success Full Time 1-4 years experience

PRODUCTION SPECIALIST L2

Wipro company logo

Wipro

Kolkata, IND-19, IND, 700091
Technical Support Troubleshooting Customer Service SLA Management Call Documentation +6 more

As a Production Specialist L2, you will provide technical support to processes and actively resolve client issues directly or via timely escalation to...

Customer Success Full Time 1-4 years experience

Sr Administrator (Support & Operations)

HCLTech company logo

HCLTech

India
Advanced Troubleshooting Root Cause Analysis Incident Management SLA Management IT Security +5 more

This senior-level support role focuses on providing advanced technical support, troubleshooting, and performing root cause analysis to ensure high cus...

IT & Infrastructure Full Time 3-6 years experience

Sr Administrator (Support & Operations)

HCLTech company logo

HCLTech

India
Advanced Troubleshooting Root Cause Analysis Incident Management SLA Management IT Security +5 more

This senior support administrator role is centered on delivering advanced technical support, in-depth troubleshooting, and root cause analysis to driv...

IT & Infrastructure Full Time 3-6 years experience