Customer Service Technical Specialist (Application Support)

As a Customer Service Technical Specialist at Wolters Kluwer, you will provide application support to customers by diagnosing and resolving technical issues related to the company's software products. You will serve as a key point of contact for customers experiencing application-level problems, guiding them through troubleshooting steps and escalating complex issues to engineering teams when necessary. Your role involves analyzing support tickets, identifying recurring issues, and contributing to knowledge base documentation to improve self-service resolution rates. You will collaborate with product and development teams to communicate customer feedback and help prioritize bug fixes and enhancements. Strong communication skills and a customer-first mindset are essential to ensure timely and effective issue resolution.