• User Experience Research
• Qualitative Research
• Quantitative Research
• Generative Research
• Evaluative Research
• Survey Design
• Usability Testing
• Concept Testing
• Research Synthesis
• Stakeholder Communication
• Workshop Facilitation
• Enterprise SaaS
• Cross-functional Collaboration
• Presentation Skills

As a Lead/Senior Researcher on the Missionforce Agentforce Public Sector team, you will drive impactful user research that informs product design, development, and business strategy for public sector agencies. You will translate complex problems into clear, actionable insights that guide decision-making across cross-functional teams, maintaining a user-centric mindset throughout.

You will scope and lead both generative and evaluative research projects using a mix of methods including surveys, unmoderated testing, interviews, and moderated concept testing. You will synthesize findings into compelling narratives that frame problems and highlight the business value of recommended solutions, then socialize these insights with stakeholders to influence their decisions.

This role requires developing a deep understanding of Missionforce users such as public sector leaders, program owners, case workers, administrators, and constituents. You will translate user needs and operational constraints into actionable insights that influence product direction for regulated, mission-critical public sector environments.

You will partner closely with product owners, designers, engineers, sales, and distribution teams on fast-paced projects, working within constrained timelines while maintaining attention to detail. Collaboration with a globally dispersed team across Europe and North America is expected.