Lead/Staff Content Designer New
As a Lead/Staff Content Designer on the Salesforce Industries CDX team, you will create products that are easy to use and set a high standard for user experience. You will work collaboratively and iteratively with design, engineering, writing, research, and product partners to bring designs to life through thoughtful content strategy.
You will examine information architecture to ensure narrative flow and structure are logical and intuitive for users. The experiences you create will use simple language to reduce product complexity—writing the words, deciding placement, and determining delivery within apps to help customers achieve their goals. Working hand-in-hand with research and design, you will iterate from the start of the product development cycle.
You will manage complex, multi-portfolio content initiatives and lead design-centric content strategy. Key responsibilities include writing and editing UI text, onboarding flows, microcopy, and system messaging. You will collaborate with cross-functional stakeholders and SMEs to define key customer scenarios, validate content, and drive prioritization.
Additionally, you will lead cross-cloud or multi-product initiatives to deliver cohesive end-to-end customer experiences, define and evolve content standards and governance models, and mentor junior content designers to elevate craft and strategic thinking.