Lead Quantitative Researcher New
As a Lead Quantitative Researcher within the Insights & Growth team, you will focus on measuring and analyzing customer behavior across digital touchpoints where users engage, learn, troubleshoot, and grow. You will quantify friction and success points in the customer journey, identify behavioral patterns tied to key moments, and connect insights to outcomes like retention, renewal, and customer health using methods such as log analysis, survey research, path modeling, and regression.
Key responsibilities include developing, measuring, and tracking quantitative UX metrics and business KPIs, collaborating on automated dashboards to visualize customer experience, and investigating the reasons behind metric changes. You will design, deploy, and analyze large-scale surveys for measurement, benchmarking, segmentation, and trend tracking. Building predictive analytics models to forecast trends and early warning signals in key business areas is also expected.
You will partner regularly with Data Science, UX Research, Voice of Customer, Growth Design, Product, and Engineering teams to triangulate data with insights. Acting as a consultant for product teams, you will help translate ambiguous questions into testable hypotheses and actionable data points. Presenting compelling, data-rich narratives to stakeholders across the company is essential, making research findings actionable for both experts and non-experts. Improving data accessibility and analytical literacy across design and research teams is also part of the role. A portfolio of 1-2 research projects with details of direct contributions is required with the application.