Application Support Engineer
Accenture
Pune
Skills Required
About the Role
As an Application Support Engineer at Accenture, you will be responsible for monitoring, maintaining, and troubleshooting enterprise applications to ensure high availability and optimal performance. You will diagnose and resolve production incidents, perform root cause analysis, and implement corrective actions to prevent recurrence. The role involves coordinating with development teams for bug fixes, patch deployments, and application upgrades. You will handle service requests, manage incident queues, and ensure adherence to SLA commitments. Additionally, you will create and maintain support documentation, runbooks, and knowledge base articles to streamline support operations.
