Application Support Engineer
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As an Application Support Engineer at Accenture, you will be responsible for ensuring seamless operation of enterprise applications by providing L2/L3 production support. You will troubleshoot complex application issues, perform root cause analysis, and coordinate with development and infrastructure teams to implement permanent solutions. The role includes monitoring application performance, handling escalations, and ensuring compliance with defined service level agreements. You will participate in release and deployment activities, validate post-deployment functionality, and maintain comprehensive support documentation. Strong communication skills are essential for interacting with clients and internal stakeholders during critical incidents.
