Principal Technical Support Engineer - RHEL

Red Hat is looking for a Principal Technical Support Engineer specializing in Red Hat Enterprise Linux (RHEL) to join their Pune Tower 6 office. In this senior technical role, you will provide advanced troubleshooting and problem resolution for complex customer issues related to RHEL and associated technologies. You will serve as a subject matter expert, handling escalations and working closely with engineering teams to identify and resolve product defects. The role involves analyzing system logs, kernel dumps, and networking configurations to diagnose issues. You will also contribute to knowledge base articles, mentor junior support engineers, and drive continuous improvement in support processes. Strong customer-facing communication skills and deep Linux expertise are essential for success in this position.