Technical Lead L1

Lead and support production teams by ensuring smooth process delivery and resolving technical escalations within defined service levels. Monitor daily operational performance metrics and provide technical guidance to improve productivity, quality, and customer satisfaction. Troubleshoot complex client issues related to applications and systems, ensuring timely diagnosis and resolution. Collaborate with internal teams and stakeholders to address unresolved issues and minimize operational disruptions. Mentor production specialists and conduct technical training sessions to improve team capability and technical expertise. Analyze recurring issues and trends to recommend preventive measures and process improvements. Support compliance with process standards, SLAs, and quality requirements while maintaining accurate documentation of incidents and resolutions. Stay updated with emerging technologies and product enhancements, especially in Retrieval Augmented Generation solutions, to drive continuous improvement and innovation.