Principal Technical Support Engineer - OpenShift

As a Principal Technical Support Engineer for OpenShift at Red Hat, you will serve as a senior-level escalation point for complex technical issues related to the OpenShift container platform. You will diagnose and troubleshoot advanced problems across Kubernetes, containerized environments, and hybrid cloud deployments. Your role involves collaborating closely with engineering and product teams to resolve critical customer issues, provide root cause analysis, and contribute to knowledge base articles and best practices. You will mentor junior support engineers and help improve support processes and tooling. This position requires deep expertise in container orchestration, Linux systems, and cloud-native technologies, along with strong communication skills to work effectively with enterprise customers.