Capgemini
IT Services & Consulting
Genesys Developer / Contact Center Integration Specialist
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Employment
full-time
Experience
5–10 Years Experience
Category
IT & Infrastructure
Date Posted
18 May 2026
Open Roles at Capgemini
66 on GetOppty
Skills Required
About the Role
Design, develop, and support enterprise contact center solutions using Genesys cloud and on-premise platforms. Integrate telephony systems, CRM, ERP, and enterprise applications to enable seamless customer engagement and workflow automation. Build and consume APIs and Genesys Web Services using REST, SOAP, JSON, and XML technologies. Monitor system health, troubleshoot integration and performance issues, and ensure reliability across contact center operations. Collaborate with cross-functional teams to deliver scalable and high-performance customer communication solutions.
About the Company
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