Escalation Management Jobs
17 open positions

Opportunities at Wipro, HCLTech & Cummins and 2 others for IT & Infrastructure, Customer Success roles across IND and 18 more locations.

Open Positions
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Showing 13 to 17 of 17 jobs

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Sr Project Manager

HCLTech company logo

HCLTech

India
Project Management Stakeholder Management Project Delivery Budget Management Scope Management +5 more

As a Senior Project Manager, you will manage the delivery of complex projects, ensuring all deliverables are completed within agreed timelines and ali...

Project & Program Management Full Time 8-15 years experience

Senior Analyst (Del Ops (Non-Voice))

HCLTech company logo

HCLTech

Chennai, Tamil Nadu, India
CRM Cloud Computing Technical Support Troubleshooting SLA Management +3 more

This role requires CRM/Cloud domain knowledge and involves providing advanced technical support for customer requests escalated from Tier 2 support an...

IT & Infrastructure Full Time 2-5 years experience

Sr. Analyst - Cummins CARE Operations

Cummins company logo

Cummins

Pune, India
Customer Support Escalation Management Technical Support Service Metrics QA Coordination +2 more

This role provides advanced customer and technical support for Cummins digital products across chat, email, and phone channels. You will resolve non-r...

IT & Infrastructure Full Time 5-8 years experience

Major Incident Management

Capgemini company logo

Capgemini

Mumbai, Pune, Bengaluru
Major Incident Management ITIL Stakeholder Communication Escalation Management Root Cause Analysis

Leads and coordinates resolution of high-priority P1 and P2 incidents across multiple teams. Acts as the single point of contact during major incident...

IT & Infrastructure Full Time 7-12 years experience

Senior Incident Manager

FIS company logo

FIS

Pune, Maharashtra, India
Incident Management ITIL Service Operations Escalation Management SLA Management +1 more

This role leads enterprise-wide incident management in a 24x7 production environment, acting as the central escalation point to restore services and m...

Operations & Supply Chain Full Time 8-13 years experience