Senior Customer Success Manager - Support Operations

As a Senior Customer Success Manager focused on Support Operations at Red Hat, you will be responsible for driving customer success initiatives and managing support operations to ensure enterprise clients achieve maximum value from Red Hat's products and services. You will lead cross-functional projects related to customer onboarding, adoption, and retention while collaborating closely with support, engineering, and sales teams. Your role involves analyzing customer health metrics, identifying risks, and developing proactive strategies to improve satisfaction and reduce churn. You will also streamline support workflows, implement process improvements, and serve as a senior escalation point for complex customer issues. Strong stakeholder management and the ability to influence outcomes across distributed teams are essential for success in this role.