Senior Analyst (Del Ops (Non-Voice))

This role requires CRM/Cloud domain knowledge and involves providing advanced technical support for customer requests escalated from Tier 2 support analysts. You will be responsible for answering technical questions, solving technical problems, and suggesting appropriate workarounds related to supported applications. The position requires skillfully managing and resolving complex customer service issues while maintaining individual performance aligned with SLAs. You will actively participate in job-related training to stay current with supported technologies and complete assigned project responsibilities. Strong troubleshooting abilities and the capacity to handle escalated issues efficiently are essential for success in this role.