Track Manager (Support & Operations)

This role involves managing operations for complex and large-scale projects with a strong emphasis on continuous improvement, problem-solving, and meeting client SLAs. You will be responsible for improving operational systems, processes, and policies to support better management reporting, information flow, and organizational planning. The position requires understanding client requirements and ensuring the support team consistently meets or exceeds client expectations. You will lead and mentor project teams while maintaining transparent communication of project goals. Additionally, you are expected to bring innovative ideas for process development and deliver solutions aligned with customer needs that drive measurable business results.