Analyst (Non-Voice)

As a Non-Voice Analyst, you will work to improve business efficiency by identifying existing issues, optimizing activities, and creating and implementing solutions and enhancements. You will effectively identify root causes of ongoing issues within existing processes and procedures, determining quick resolutions and improvements for assigned tasks and projects. The role requires efficiently implementing the best resolutions and enhancements to improve existing workflows within the organization. You will create precise and detailed analyses and reports for monitoring business health and develop business requirements for enhancing process workflow functionality to improve customer experience and satisfaction. Managing client and internal business relationships across various assigned projects to ensure smooth progress and improved functionality is also a key responsibility.