Accounts Receivable

In this Accounts Receivable role, you will provide effective technical and process support to actively resolve client issues directly or through timely escalation to meet process SLAs. You will manage transactions as per required quality standards while fielding all incoming help requests from clients via telephone and email in a courteous manner.

Your responsibilities include documenting end user identification information, recording and tracking all queries received, and following standard processes to resolve client queries within SLA timelines. You will access and maintain internal knowledge bases and FAQs to provide effective problem resolution, and identify product details to facilitate better client interaction and troubleshooting.

You will analyze call logs to spot recurring trends and prevent future problems, maintain self-help documents to speed up resolution, and escalate serious issues to team leaders when needed. The role also involves providing product support by guiding users through step-by-step solutions, assisting clients with product navigation, and making scheduled callbacks to record feedback. Building capability through product trainings, self-learning, and partnering with team leaders on training themes is also expected.