Senior Technical Support Engineer New
Red Hat
Remote India
Skills Required
About the Role
As a Senior Technical Support Engineer at Red Hat, you will provide advanced technical support for Red Hat's enterprise product portfolio, helping customers troubleshoot and resolve complex issues in Linux, cloud, and middleware environments. You will analyze logs, reproduce issues, and work closely with engineering teams to deliver timely resolutions. The role involves mentoring junior support engineers, creating knowledge base articles, and contributing to continuous improvement of support processes. You will act as a trusted advisor to customers, guiding them on best practices for deployment, configuration, and optimization of Red Hat technologies.