Saviynt/SailPoint L2 Support Engineer

As an IGA L2 Support Engineer, you will provide intermediate-level technical support for the Saviynt/SailPoint Identity Governance and Administration platform. You will troubleshoot and resolve complex issues escalated from the L1 support team, and have hands-on involvement in application onboarding including provisioning and de-provisioning, birthright provisioning, application workflows, rule configuration, Segregation of Duties (SOD), analytics reporting, and access certification campaigns. You will collaborate with L3 engineers to integrate solutions and configure the IGA product to meet client business needs, and integrate with critical target applications such as Active Directory, Azure, REST APIs, and databases. Active participation in customer calls, addressing issues, and working closely with cross-functional IT teams to ensure cohesive IAM operations is expected. You will monitor system performance, identify bottlenecks, analyze recurring issues, find root causes, and implement preventive measures. Training end users and L1 teams on platform usage is also part of the role.