Manager New
KPMG is seeking a User Experience Architect at the Manager level to lead the elevation of internal digital products and services. You will plan and deliver UX contributions across enterprise platforms such as intranet portals, HR systems, service desk tools, and knowledge bases, with a strong focus on usability, accessibility, and employee experience. The role involves conducting user research using a variety of methods including AI-assisted tools, gathering insights, analyzing feedback, and translating findings into actionable design recommendations. You will collaborate with product owners, business analysts, and delivery teams to shape user stories, requirements, and design strategies grounded in real user needs. Applying best practices in digital accessibility and inclusive design is essential to ensure solutions are usable by all colleagues. You will champion human-centred design within cross-functional teams and help build understanding of how AI can support research, design, and decision-making. The role also involves contributing to the organization's digital experience strategy, particularly around emerging technologies such as prompt-to-code tools and generative AI research synthesis. You will help manage internal design systems and SaaS vendor design systems, work closely with analytics teams to inform design decisions with data, and ensure UX practices comply with data privacy, security, and regulatory requirements. Representing UX in senior leadership forums and growing design maturity within the organization is a key part of this position.