Senior Support Engineer
HCLTech
India
Skills Required
About the Role
As a Senior Support Engineer, you will be responsible for troubleshooting and resolving client-raised tickets in accordance with defined standards for time, cost, and quality to ensure high customer satisfaction. You will undertake training programs for new team members and perform knowledge transition during project enhancements. Documenting all defined processes, troubleshooting methods, and ticket resolution procedures is a core part of the role. You are also expected to stay up to date on the latest technologies and related areas to continuously improve support capabilities. This position requires strong problem-solving skills and the ability to work under service-level commitments.