ADMINISTRATOR L3
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As an Administrator L3, you will be responsible for resolving, maintaining, and managing client software, hardware, and network infrastructure based on service requests raised by end users, ensuring adherence to defined SLAs and client satisfaction.
You will ensure timely response to all client tickets and provide quality solutioning across multiple channels. Acting as a custodian of the client's network, servers, systems, storage, platform, and infrastructure, you will keep track of their proper functioning and upkeep.
Key responsibilities include performing root cause analysis on raised tickets, creating action plans for problem resolution, and providing immediate resolution to high-priority service requests. You will install and configure software and hardware requirements, provide application and user access per client needs, and maintain timely backups of important data and logs.
You will track all tickets from acceptance to resolution, coordinate with on-site teams for complex problem resolution, and review Chat BOT logs to ensure all service requests are resolved in a timely manner. The role requires 100% adherence to SLA timelines, zero customer escalations, and consistent client satisfaction.
Mandatory skill required is IBM AIX. Experience required is 3-5 years.
